De-Escalation training and educational workshops for staff in Occupational Violence and Aggression Training for employees businesses and organisations. Self Defence training for staff and employees is also available.

AGKK De-Escalation Training – for staff and employees in the Workplace

In our AGKK de-escalation training we provide innovative, tailor-made solutions for your staff and business. Our de-escalation training increases staff and employee safety and wellbeing while they are at work which help reduce their exposure to Occupational Violence and Aggression.

“Our AGKK de-escalation workshops, courses and training are tailored to your organisation’s circumstances, to a range of incident scenarios, and site-specific examples are used.”

Improve Staff Safety – Enhance Staff Confidence- Empower Staff

CONTACT US Directly on ☎ 0409474494 or use this inquiry booking form.

Give us a call today to discuss your requirements, specific objectives, and desired outcomes.

Advanced bookings recommended

AGKK De-escalation Training - Empower staff — AGKK De-escalation Training – Empower and Educate staff

De-escalation Training, Workshops, Programs, Courses and Occupational Violence & Aggression Training (OVA)

How staff and employees respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

In our De-escalation training workshops we teach staff skills that are all about developing responses which prevent violence and defuse volatile situations.

We design and deliver custom made de-escalation training for your business and employees.

Occupational Violence & Aggression Training

De-escalation Training, Workshops, Programs, Courses

“We provide staff and employees proactive de-escalation strategies and techniques to help prevent Occupational Violence & Aggression. Our custom made de-escalation training workshops will minimise and reduce staff burnout, lessen anxiety and increase employee safety. ”

In our de-escalation training workshops we educate staff the necessary skills to identify, prevent, and de-escalate Occupational Violence & Aggression in workplace. We offer innovative solutions for your particular business or organisation.

DURATION

OF DE-ESCALATION TRAINING:

This de-escalation training and workshops are available as an intensive TWO HOUR workshop or a half-day or full-day course.

These de-escalation workshops can be adapted to fit with your organisations timeframe.

DELIVERY

OF DE-ESCALATION TRAINING:
Usually our custom made interactive de-escalation training is delivered in person, at your organisation or venue.

LOCATIONS

OF DE-ESCALATION TRAINING:

Training Australia Wide.

Usually conducted at your workplace or another location.

TARGET AUDIENCE

OF DE-ESCALATION TRAINING:
All staff, managers, and owners facing aggression, conflict or violence.

TRAINING GROUP SIZE /CAPACITY

OF DE-ESCALATION TRAINING:

Usually up to 50 people for each training de-escalation workshop.

INVESTMENT/COST

OF DE-ESCALATION TRAINING:

Upon request and to be discussed based on your needs and training requirements.

WHAT TO WEAR

TO DE-ESCALATION TRAINING:

Comfortable and appropriate clothes suitable for daily work.

CONTACT US

Directly on ☎ 0409474494 or use this inquiry booking form.

AIMS

OF DE-ESCALATION TRAINING:

🎯 INCREASE SAFETY & WELLBEING

The main aim De-escalation to prevent many Occupational Violence and Aggression incidents from occurring and increase safety and wellbeing.

Our de-escalation preventative training for staff assists with the management of actual or potential aggression or violence from customers, clients or persons.

The interactive custom made training assists staff with the de-escalation skills and techniques to safely respond to anxious, hostile or violent escalating behaviour in a professional and safe manner.

🎯 ENHANCE STAFF SKILLS

Improve verbal and nonverbal de-escalation techniques.

🎯 ADVANCE STAFF CONFIDENCE

We educate and empower your staff with de-escalation training. Techniques and strategies to increase inner confidence with proactive communication skills and strategic body language when employees have to deal with difficult or aggressive customers.

🎯 REDUCES WORKPLACE RISKS

Decrease the number of physical injuries and incidents.

Safe disengagement techniques are also taught, to be used only as a last resort.

DE-ESCALATION TRAINING

PLAN, PREPARE, PREVENT PERFORM

Our de-escalation training workshops help staff and employees to…

PLAN
PREVENT
PREPARE
PERFORM Safely with Occupational Violence and Aggression workplace incidents

TAILOR-MADE DE-ESCALATION TRAINING

The tailor-made de-escalation training provides staff with an effective foundational framework for proactive de-escalation.

The de-escalation training provides businesses, organisations and individuals the skills and resources needed for optimal de-escalation to prevent many Occupational Violence and Aggression incidents from occurring.

DE-ESCALATION TRAINING IS VITAL FOR STAFF & BUSINESSES

De-escalation training is important for many staff members to increase their safety and wellbeing in organisations and businesses.

INCREASE SAFETY & WELLBEING

De-escalation training involves the education in the reduction of the intensity of a conflict or potentially violent or aggressive situation.

At AGKK de-escalation training we train staff with techniques and strategies that can be used when confronted with violent or aggressive behaviour, to help decrease in intensity, or magnitude and increase safety.

If de-escalation is possible, this training is important to help create a sense of calm and a more peaceful resolution and lessen the impact of stress and anxiety for all involved.

PREVENTATIVE OCCUPATIONAL VIOLENCE AND AGGRESSION TRAINING

We conduct de-escalation interactive preventative, aggression and violence training for many employees in organisations throughout Australia.

We train staff, businesses and organisations in developing these proactive, preventative techniques and strategies when faced with possible violence or aggression.

CONTACT US

Directly on ☎ 0409474494 or use this inquiry booking form.

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation training for your business, organisation and staff.

ADVANCED BOOKINGS RECOMMENDED

AGKK De-escalation Training - Teaching Staff to detect and diffuse — AGKK De-escalation Training -Teaching Staff to detect and diffuse

AGKK De-escalation Training Workshops and Programs

AGKK de-escalation training provides the de-escalation techniques and behaviour management strategies you need to create a culture of safety in the workplace.

Staff trained in de-escalation techniques will become more effective in preventing and mitigating disruptive, aggressive, violent behaviours.

AGKK De-escalation Training - Stop Violence At Work — AGKK De-escalation Training – Stop Violence At Work

WORKPLACE VIOLENCE PREVENTION

Businesses and organisations like how we provide specific de-escalation training that is custom built for their staff.

We identify the Occupational Violence and Aggression that employees are exposed to specific to your business or organisation and we deliver effective de-escalation strategies and solutions that staff can use immediately and in the future.

The tailor-made de-escalation training instils in staff the confidence and skills to abate disruptive, aggressive or violent behaviours and assists in preventing further escalations.

De-escalation Training, Workshops, Programs, Courses and Occupational Violence Aggression Training

AGKK De-escalation Training - Equip Empower Educate — AGKK De-escalation Training – Equip Empower Educate

Do your staff, employees or workers know how to effectively de-escalate someone from violent or aggressive behaviour?

The main goal de-escalation is to lower emotional state of the customer, client or person. The de-escalation training and strategies are so important as they allow people to think more rationally and we do this through techniques such as active listening.

It should be like using water on a fire not using an accelerant on a fire.

Occupational Violence & Aggression Training (OVA)

De-escalation training Verbal Intervention Training

Ideal for facilities and roles with hands-off policies, Verbal Intervention trains staff to respond to crisis situations with a focus on de-escalation techniques and safe, non-restrictive interventions.

AGKK De-escalation Training - Conflict Situation — AGKK De-escalation Training – Conflict Situation

When staff members are interacting with an angry person we teach them practical skills so they can control their own emotions.

This is so important for staff because they do not want their own emotions to feed a crisis, make it worse or contribute to the heightened emotions of an angry customer, client or person.

People tend to Mirror the behaviour they see in front of them in words or actions.

Employees need to have the de-escalation skills to control their own emotions so staff control or prevent a possible crisis.

De-escalation Training, Workshops, Programs, Courses and Occupational Violence & Aggression Training

How does our de-escalation training help your business and staff?

🎯 The intensive two hour de-escalation training and Occupational Violence & Aggression Training workshops will minimise staff time off the floor.
If you have limited time for staff training, our intensive two hour d-escalation training interactive practical workshop, is ideal for many businesses and organisations.

🎯 Our custom made de-escalation training workshops will minimise and reduce staff burnout, lessen anxiety and increase employee safety.

🎯 The de-escalation training and Occupational Violence & Aggression training helps improve safety and reduces workplace risks when dealing with aggression or violence.
🎯 Preventing workplace Occupational Violence & Aggression reduces staff burnout, employee burnout and anxiety which can lead to a reduction in turnover.

🎯 Our de-escalation training in relation to Occupational Violence & Aggression will increase in job satisfaction and employee performance and wellbeing.

🎯 By reducing conflict situations in the workplace, it increases staff confidence, enhances productivity and improves outcomes for staff, customers, clients and people.

At AGKK de-escalation training we provide practical skills and solutions for behaviours that challenge staff and employees.

De-escalation Training, Workshops, Programs, Courses and Occupational Violence & Aggression Training (OVA)

In our De-escalation training we explore key concepts such as

✅ Prevention & verbal de-escalation skills

✅ Disengagement safety techniques

✅ We will customise the de-escalation training so that the scenarios are relevant to your business and staff.

Our tailor-made de-escalation training and Occupational Violence & Aggression Training will fit for your organisations objectives and desired outcomes and risk levels.

An important de-escalation skill for staff is to acknowledge how the other person is feeling and show empathy.

This can be difficult for untrained staff with no de-escalation training as the other persons emotions might be so heightened with aggression and anger the person could be screaming, swearing or yelling at the employee.

With the de-escalation training we teach staff to acknowledge the angry person with a technique called emotional labelling.

We provide staff and employees with knowledge and de-escalation skills, such as empathy, body language and selective words with appropriate tone and other strategies to diffuse the heightened emotions of the other person.

De-escalation Training, Workshops, Programs, Courses and Occupational Violence Aggression Training

AGKK De-escalation Training - Respectful Behaviour — AGKK De-escalation Training – Respectful Behaviour

Our custom made de-escalation training is so effective in reducing the emotional level of the other person as they know that you are empathising with them resulting in the person thinking more rationally and have a solution based outcome.

When a customer or person feels validated that can help them gain control of their emotions and have a release. With the de-escalation training a staff member will see another person’s emotions calm down as they feel heard and understood.

“The de-escalation training will instil with intrinsic motivation to be proactive and preventative for example assisting staff members with increasing their confidence identifying risks, preventing and de-escalating threats.”

De-escalation Training, Workshops, Courses and programs

Here are some examples of de-escalation training outcomes for staff.

🎯 Staff will be able to articulate what “de-escalation” actually means, what its objectives are and in what situations they can and cannot consider it.

🎯Staff will be able to promote better practices such as active listening.
🎯 Staff will be able to discuss the tactical principles of de-escalation, risk assessment and decision-making.
🎯 Employees will be able to quickly evaluate an interaction to determine whether de-escalation is reasonable to consider, tactically practical and likely to be successful.

🎯 Make better connections, establish rapport and use effective principles of persuasion when dealing with difficult customers, clients or members of the public.

De-escalation Training, Workshops, Programs and Courses

AGKK De-escalation Training - Seminar — AGKK De-escalation Training – Seminar

Your employees will be able to employ passive management strategies of dealing with the aggressive client or person for example assertive and effective communication strategies to deter aggression or an attack.

Your staff will be able to apply conflict resolution strategies for example up school employees with conflict resolution and conversation management skills, resulting in improving safety and wellbeing for all involved.

“We provide ways for employers to minimize the risk of violence and client aggression towards their staff. There is a clear correlation between the risks, the proposed control measures and the occupational violence prevention training.

CONTACT US directly on ☎ 0409474494 or use this inquiry booking form.

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation training for your business, organisation and staff.

Advanced bookings recommended

AGKK De-escalation Training – Improving Saftey & Wellbeing of Staff

Our de-escalation training empowers all staff with practical de-escalation strategies. The de-escalation training is essential for occupational violence prevention and occupational aggression prevention. Staff learn essential defensive tactics to avoid violence or an attack while they are performing their business duties.

De-escalation Training, Workshops, Programs, Courses and Occupational Violence & Aggression Training (OVA)

De-escalation Training, Workshops, Programs and Courses

The de-escalation training is focused on key principles of mitigating risk associated with violence and aggression in the workplace. We use innovative tactical communication techniques integrated into the practical training.

The De-escalation training will provide effective, tactical communication skills for staff to apply in interactive workplace role play scenarios.

The founder and chief instructor Bernie has more than 25 years experience in providing high-quality de-escalation training for your staff with these essential strategies to avoid and prevent occupational violence or aggression in the workplace.

The de-escalation training and workshops improves the safety and wellbeing of staff, employees in your business or organisation.

Intensive two hour De-escalation Training, Workshops, Programs, Courses

AGKK De-escalation Training - Training Session — AGKK De-escalation Training – Training Session

At AGKK we provide customised, de-escalation training workshops and programs for businesses and organisations and their staff to meet your specific needs.

Our de-escalation training workshops and programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane and other areas throughout Australia.

Many staff do not have the skills or experience to handle violent or aggressive behaviour from clients, customers or members from the public. Our de-escalation training and violence prevention and aggressive management training will give your staff the skills needed to deal with such situations or events.

De-Escalation Training Testimonial;

“The AGKK de-escalation Workshops and training gave our staff the opportunity to learn the necessary techniques and practical tools to better manage, prevent violence or aggression and de-escalate situations they can find themselves in with angry or aggressive people or customers.

The training was practical and engaging and supportive to help reduce anxiety of our staff.

The flexibility to adapt the content to suit our needs and run the sessions in-house was very welcomed. The content was realistic, well-structured and the trainer Bernie facilitated in an engaging and interactive manner, helping to embed the keyskills in the two hour intensive workshop session.”

Centacare Patricia Roberts

De-escalation training is very important for staff for increasing safety and wellbeing.

De-escalation training is a key frontline education strategy in a range of potential violent or aggressive situations, from hospitals to retail settings to office environments. Many staff in sectors, such as travel and airlines, healthcare facilities, pharmacies, retail and more, have seen an increase in agitated behaviour or violent incidents in recent years.

What are some effective strategies and techniques for de-escalation Practices for occupational violence prevention and occupational aggression prevention?

While the idea of de-escalation is important, safe, functional application is even more important. A number of key best practices apply when training staff and employees and when emphasizing de-escalation within a business or an organisation:

De-escalation training is important for staff and businesses

Body language: In our de-escalation training we educate staff that their physical presentation is very important.
For example if a staff member approaches an upset person or customer face to face with their chest out, it can be confrontational. We teach staff to approach to the side, with appropriate safe distance, and to be relaxed. We also teach staff to angle their body slightly so their shoulders are not perfectly square, so that you are less of a target and less confrontational. Staff should have their hands slightly out at the front of their body in a non-threatening fashion.
Trained staff members in de-escalation techniques improve performance and productivity for businesses and organisations.
Redirection can be a key de-escalation technique. We teach staff how to redirect an angry person or customer. This redirection strategy can be very helpful technique as it can assist when dealing with an agitated person from reframing his or her actions and attitude.
“That might mean you take them out of the environment, you take a quick walk to change their environment. For example ‘Could I get you a glass of water?’ When staff refocus their attention, staff are often able de-escalate anger and possibly get to the root cause of the problem or issue.

De-escalation Training, Workshops, Programs, Courses helps reduce workplace violence

Building De-escalation Skills for staff when dealing with occupational violence prevention and occupational aggression

For many staff, prevention and de-escalation may not be their first instinct, and for that reason, many businesses and organisations hire AGKK de-escalation training to educate their staff with de-escalation skills to improve employee performance with essential strategies to aid with improving safety and wellbeing for all involved.

Increase staff confidence & wellbeing with de-escalation training when dealing with Occupational Violence and Aggression.

We Euip, Empower and Educate staff with proactive de-escalation strategies.

Self Defence training for staff and employees is also available.

AGKK Occupational Violence and Aggression De-Escalation Training delivers experienced and proven de-escalation training for violence and aggression prevention techniques that effectively prevent increased incidents of violence or aggression for staff in the workplace while performing their day to day working activities in business and organisations.

When your staff feel safer with knowledge of practical workplace specific de-escalation skills, your staff make less errors when they experience aggressive behaviour from customers or clients.

Staff who have attended workshops in Occupational Violence and Aggression De-Escalation Training are more confident with essential de-escalation practical skills which it will lead to increased safety, performance and job satisfaction.

This de-escalation training provides practical techniques to implement consistent and sustainable principles that help prevent, or mitigate violence or aggression in the workplace.

Our de-escalation training is ideal for businesses and organisations as it helps increase safety awareness for staff and helps reduce stress and increases staff morale and wellbeing.

DE-ESCALATION TRAINING WORKSHOPS AND COURSE OVERVIEW

We deliver practical De-escalation Training for employees:

Experienced, proven performance delivery and training in De-escalation Training and Occupational Violence Aggression prevention.

The training will be specific to the working environment for staff. Workshops, courses are educational and practical. Delivery of training is concise, enjoyable and interactive, with role playing workplace scenarios.

We take the safety and well-being of your staff extremely seriously and the preservation of your business or organisation.

We provide experienced, practical and easily understood, preventative strategies in providing the best training to aid in employees keeping themselves safe from both verbal and physical aggression.

Duration:

This de-escalation course and training workshops is available as an intensive TWO HOUR workshop or a half-day or full-day course.

This course can be adapted to fit with your timeframe.

With refresher courses recommended.

Delivery:
This can be delivered both in-person, at your organisation or venue.

Locations: Training based throughout Brisbane, Queensland, and Australia Wide – Usually conducted at your workplace or a location can be organised by AGKK.

Target Audience:
Frontline staff and managers facing aggression, conflict or violence.

Group Size/Capacity: usually up to 50 people for each training de-escalation workshop.

Investment/Cost: Upon request and to be discussed based on your needs and training requirements.

What To Wear: Comfortable and appropriate clothes suitable for daily work.

“At AGKK de-escalation training we are looking forward to helping your staff and maintaining a peaceful management future for your business or organisation. We are dedicated and passionate trainers to meet your goals to assist your business and employees with our custom made de-escalation training. We are industry Occupational violence and aggression professionals with over 25 years’ experience in de-escalation training.”

De-escalation Training, Workshops, Programs and Courses helps to develop control strategies for Occupational Violence Aggression

AGKK De-escalation Training - Work Place Safety — AGKK De-escalation Training – Workplace Safety

Occupational Violence & Aggression Training (OVA) and De-escalation Training

Our de-escalation training is aimed at all staff and employees who work with the public/ or family members who might become verbally or physically aggressive or violence.

The de-escalation training we provide will help protect your organisation, its assets and your employees under serious circumstances which can be found in their day to day working activities.”

What is occupational violence and aggression?

Occupational violence and aggression is when a person is abused, threatened or assaulted in a situation related to their work. It might come from anywhere – clients, customers, the public or even co-workers.

Occupational violence is any action, incident or behaviour that departs from reasonable conduct in which a person is, threatened, harmed, injured by another person in the course of, or as a direct result of his or her work.

As a business or organisation you need to ensure that there are appropriate resources to identify, prevent, manage and respond to occupational violence or aggression.

In our training we reinforce that all employees should

🎯Treat all others at the workplace respectfully, behave in a manner expected by the workplace

🎯Identify and actively prevent occupational violence hazards in the workplace.

🎯 Take immediate reasonable action to control and prevent further exposure or escalation of identified occupational violence incidents.

Violence and aggression can happen in any industry or workplace.

It happens more often in health, aged care, disability, youth services, education, law enforcement, retail, hospitality, security, cash-handling, finance and banking.

What is workplace aggression?

Aggression is defined as the infliction, or threat, of harm or injury (either physical or psychological) upon another person. It includes verbal, physical or psychological abuse, threats or intimidating behaviour, intentional physical attacks such as hitting, pinching or scratching, aggravated assault, threats with an offensive weapon, sexual harassment or sexual assault.

As a business owner or head of an organisation what can you do about occupational violence?

Employers need to maintain a safe work environment.

For your employees, you must provide and maintain a working environment that is safe and free of risks to health, so far as is reasonably practicable.

You also have a duty of care to ensure that workplace activities don’t endanger other people, such as visitors, clients and the public.

Preventing and managing violence and aggression is part of those duties.

Why is it important for Businesses or organisations to managing risks?

You must do whatever you can to eliminate or minimise the health and safety risks of workplace violence and aggression so far as is reasonably practicable. This process is known as risk management.

Risk management involves:

🔴 Identifying the hazards

🔴 Assessing the associated risks

🔴 Implementing control measures to eliminate or minimise risks, and

🔴 Regularly reviewing control measures to ensure they remain effective.

In in our de-escalation training workshops many of the following can be covered:

🎯 Assessing risk and minimising risk;

🎯 Staff managing their own feelings in difficult circumstances,

🎯 Ethical response techniques.

🎯Along with staff learning how to defuse a possible situation before it escalates out of control.

🎯 Staff and employees will be taught a range of techniques to help assist in to keep everyone safe as reasonably practical.

🎯 Staff can be taught personal disengagement techniques which aid in safety and protection.

Examples some key concepts in our de-escalation training include

Training in situational awareness, communication skills (including empathetic communications skills), de-escalation techniques, strategies and techniques around disengagement and extrication from a dangerous situation.

Our experienced de-escalation training incorporates the identification of ‘triggers’ or thresholds which signal when de-escalation is unlikely to be effective and disengagement and/or when support are required.

Staff can be exposed to occupational violence or aggression.

All staff can be vulnerable to occupational violence or aggression because they can deal with people in stressful, unpredictable and potentially volatile situations. These situations can include customers or members of the public whose sometimes unpredictable behaviour may lead to unintentional violent or aggressive behaviour, and more frequently some individuals whose drug or alcohol-fuelled aggression threatens the safety of employees.

“The best strategy for managing violence or aggression is prevention.

In our de-escalation training we provide preventative measures and proactive solutions.”

At AGKK de-escalation training we deliver workplace innovative tailor-made training face-to-face training workshops for staff and employees.

“We provide effective, consistent, high-quality de-escalation training that support businesses and organisations and their staff in strategies to help reduce and prevent occupational violence and aggression across the working sectors.”

The training non-violence framework and de-escalation workshops are designed in relation to minimising the impact of occupational violence or aggression towards staff.

In our custom made de-escalation training it is important to recognise the different workplace contexts in which work is performed and consequently the need for specific strategies to be tailored to those contexts.

AGKK De-escalation Training - Belvoir St Theatre Seminar — AGKK De-escalation Training – Belvoir St Theatre Seminar

De-escalation Training available 7 days per week throughout Australia We offer in-person De-escalating conflict techniques Courses, programs, and workshops run by experienced trainers to businesses and organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane and other locations.

Our training schedule covers a huge variety of training time options to cater for your specific needs.

We can conduct de-escalation training for your workplace in the early morning, day, and evenings.

Decades of experience in de-escalation training

Bernie has decades of real industry experience he has been through occupational violence and aggression himself, using this experience to help drive businesses and employees towards their specific goals in a safe functional manner.

We pride ourselves in helping businesses and organisations achieve many of the outcomes they desire examples include:

Training staff with De-escalation skills for the real working world
Increasing self-esteem, confidence and wellbeing of staff

Improve Staff Safety – Enhance Staff Confidence- Empower Staff

CONTACT US directly on ☎ 0409474494 or use this inquiry booking form.

We offer in-person De-escalating conflict techniques Courses, programs, and workshops run by experienced trainers to businesses and organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane and other areas of Australia. Give us a call today on 0409474494 or use this inquiry booking form to discuss your requirements, specific objectives, and desired outcomes.

Advanced bookings recommended

AGKK De-escalation Training is a program or workshop that teaches employees, staff and managers de-escalation skills on how to deal with people in crisis and to be more effective communicators so they can diffuse Occupational Violence and Aggression.

AGKK DE-ESCALATION WORKSHOPS ARE SPECIFICALLY TAILORED TO MEET YOUR DESIRED OUTCOMES FOR BUSINESSES, ORGANISATIONS AND INDIVIDUALS

The de-escalation training for employees is fully customised to every organisation. We provide occupational violence prevention training and de-escalation training for retail, health, government, and private organisations throughout Australia.

The de-escalation training will help keep your employees safe from verbal, physical aggression, or violence. Your staff will be able to confidently handle and strategically prevent Occupational Violence and Aggression workplace incidents in a safe manner.

MAINTAINING A POSTIVE MANAGEMENT DE-ESCALATION FUTURE

“At AGKK DE-ESCALATION TRAINING we are dedicated to providing businesses, organisations, staff and employees in the workplace with the most professional, high-quality de-escalation and or Self Defence training in a functional, enjoyable proactive atmosphere as possible.” Bernie Haughey (chief instructor and founder)

I am looking forward in working with your organisation and staff and maintaining a positive peaceful management future.

Our de-escalation training workshops help staff and employees to…

PLAN
PREVENT
PREPARE
PERFORM Safely with Occupational Violence and Aggression workplace incidents

De-escalation training aims

Our aim is to provide businesses, organisations and individuals the skills and resources needed for optimal De-escalation to prevent many Occupational Violence and Aggression incidents from occurring.

AGKK Business and Workplace De-escalation training is able to:

🎯Assist businesses/organisations to develop and implement effective de-escalation preventative responses for staff.

🎯 Enhance the competent management of potentially dangerous situations and improves duty of care for employees and clients.

🎯 Provide strategies and real solutions for aggressive or violent behaviour management techniques.

🎯 Improve safety through increasing the awareness of risks and effectively using de-escalation training.

🎯 Vital non-violent conflict resolution skills for staff

IMPROVE SAFETY AND WELLBEING FOR STAFF THROUGH

DE-ESCALATION TRAINING

Delivery of Workplace De-escalation training

Professional, confidential, extremely helpful and friendly
De-escalation training workshops can be conducted on site; only a clear, covered space is required
All aspects of facilitation, equipment and insurance are provided
De-escalation training workshops are specific and tailored to your particular organisations circumstances
The format is flexible and will be customised to suit the needs of your business, the time available and your desired outcomes
Site specific scenarios and staff interaction in role plays are used to maximise effectiveness
Practical de-escalation innovative techniques are specifically custom designed and used in the training workshops to help employees in real life situations
De-escalation training workshops generally run for 2 hours
Many businesses book multiple de-escalation training workshop sessions throughout the year to increase staff safety and Occupational Violence and Aggression prevention awareness

AGKK De-escalation Training - Stop Workplace Violence — AGKK De-escalation Training – Stop Workplace Violence

AGKK De-escalation Training Reduces Workplace Risks for staff and employees

Our purpose is to teach and develop proactive preventative behaviours of staff combined with the elements of De-escalation with an emphasis on essential life skills including improving staff confidence, wellbeing, safety and procedural workplace discipline both inside and outside the workplace environment. Many employees need these de-escalation skills when they are in transit performing their workplace duties.

In our de-escalation training we develop a proactive mindset and preventative approach for staff in regard in developing those crucial workplace skills to reduce and deter Occupational Violence and Aggression incidents from occurring.

In our De-escalation training we clearly demonstrate Non-Violent Behaviour Management Strategies and Training for Staff

Our De-escalation training, Occupational violence and aggression (OVA) training programs and workshops are tailored to the requirements of different staff groups throughout Australia.

AGKK De-escalation Training - Deal With Conflict — AGKK De-escalation Training – Deal With Conflict

DE-ESCATION TRAINING FOR STAFF IS VITAL

Staff who have contact with clients or the public should have de-escalation knowledge and skills, relevant to their role, to prevent and safely manage violence and aggression.

These de-escalation workshops in Behaviour Management Strategies in relation to Occupational violence and aggression (OVA) training are crucial for businesses and employees to improve workplace safety and wellbeing.

Learning the fundamentals of effective de- escalation strategies and preventative techniques makes staff and employees more confident, safe, resilient and adaptable in everyday workplace life.

Our focus is on teaching practical, preventative ways for staff to de-escalate and avert an assailant or an aggressive person.

We teach the de-escalation skills staff and employees can use in real-life working situations. We train employees in protective behaviours and strategies to help avoid unpleasant and dangerous situations in the first place.

In our de-escalation training we teach staff to:

DETER Occupational violence and aggression

DETECT Occupational violence and aggression

DEFUSE Occupational violence and aggression

DISENGAGE from Occupational violence

Our experience has shown that staff who train in our de-escalation training with us feel more confident, mindful and capable to prevent and reduce the impact of occupational violence and aggression.

De-escalation training is not only about preventing violence, but it’s also about giving employees the skills, confidence, resilience and de-escalation strategies to diffuse hostile or dangerous behaviour from others who are aggressive or try to harm them in daily work activities.

Some examples of de-escalation Training includes:

✅ Staff developing a mindful Preventative skill set in avoiding different types of attacks and dangerous situations

✅ Employees increasing their Awareness strategies to lower the odds of being attacked

✅ Staff using de-escalation communication techniques in being able to talk their way out of conflict safely

✅Employees maintaining physical boundaries

✅Occupational specific Conflict management techniques

✅ Staff being able to apply solution based resolution skills

✅ Employees developing positive self-esteem, self-confidence and procedural workplace self-discipline

✅ Staff developing a personal proactive strategies when diffusing a situation

✅ Businesses and organisation’s creating expertise in de-escalation skills for employees including confrontation management and effective problem solving communication skills

AGKK DE-ESCALATION TRAINING immediately gives practical tools and lasting results. Staff learn when, where, and how to instantly de-escalate and safely disengage from violence.

“We provide the most valuable, self-empowering techniques and de-escalation strategies that staff need to remain safe.”

We empower employees with confidence and improve self-esteem. We teach staff to use the de-escalation skills to be able to diffuse and deal with physical and verbal assault.

In our de-escalation training

We aim that:

🎯 Staff improve their confidence in deterring violence or aggression

🎯 Employees enhance their mindfulness in prevention skills

🎯 Workers develop the ‘skill set’ for proactive, preventative conflict management techniques

🎯 Increase staff Self-assurance to have less anxiety and improve wellbeing

🎯 Employees be able to deter, disengage from aggressors & attackers.

🎯 Increase success with de-escalation training in preventing Occupational Violence and Aggression.

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation training for your business, organisation and staff.

You are most welcome to call directly on ☎ 0409474494 or use this inquiry booking form.

Advanced inquiries are recommended

De-Escalating Training Conflict Techniques

Many staff can find themselves in a situation at work were they might be exposed to occupational violence, possibly be attacked, assaulted or experience frequent aggression from clients, customers or members of the public.

Many businesses contact us at AGKK de-escalation training to help train staff to mitigate and de-escalate violence or aggression towards their staff while they are performing their weekly duties as an employee.

De-escalation training for staff essential in the wellbeing and safety of staff.

We all agree it is better to be proactive and develop proven de-escalation skills for staff so they can see early warning signs to prevent an attack or aggressive behaviour towards employees.

Attacks on staff can be costly and have a negative impact on staff well-being and productivity.

WHAT IS DE-ESCALATION TRAINING FOR STAFF AND EMPLOYEES?

De-escalation is a method of using your verbal and nonverbal actions to reduce a person’s agitation by communicating your understanding and acknowledgement of the issue which is causing their aggravated state. Using these techniques effectively can help to resolve emotionally charged situations before they get out of hand.

What is De-Escalation?
🎯 A variety of psychosocial techniques aimed at reducing violent and/or disruptive behavior.

🎯 Skills used to reduce/eliminate the risk of violence during an escalation phase through verbal and non-verbal communications.

🎯 Less authoritative, less controlling, less confrontational approach to gain more control.

At AGKK effectively train staff and employees with the proven de-escalation techniques taught in our workshops can help resolve emotionally charged situations before they get out of hand.

The de-escalation training techniques provided by AGKK allow organizations to deliver realistic training that will inform and empower their personnel.

AGKK De-escalation and OVA Training is an interactive and strategy-rich training which teaches staff an essential comprehensive set of skills needed to deal with agitated and aggressive clients or colleagues in various situations, and to diffuse threatening situations confidently and effectively.

De-escalation Training, Workshops, Programs and Courses helps in staff wellbeing and confidence

AGKK de-escalation training helps

Prevent workplace violence or aggression

When or before a work place incident occurs many businesses and organisations convey that their staff need to be educated with de-escalation skills so they can perform their work confidently and maintain wellbeing and improve their staff safety.

De-Escalation Training Testimonial

“It was wonderful to work collaboratively with Bernie from AGKK de-escalation training.

Bernie made sure that the training was custom made to the needs of our business and I found he really listened to what we were trying to achieve through training our Service crew teams.

Staff appreciated that the strategies they learned were clear, specific to their needs and the practical training was exemplary. Many staff now convey that they can now apply these new de-escalation skills in their day to day work.”

DIONA Tracey McEvoy

De-escalation is a highly trainable skill for workers, staff employees.

Our custom-made two hour intensive de-escalation workshop is very effective in helping to protect staff, their wellbeing and business reputation and assets.

Benefits of Verbal De-escalation Training for staff, employees, businesses and organisations.

🎯 In our de-escalation training we train staff and employees to recognise & respond appropriately to reduce the impact of Occupational Violence and Aggression.

🎯 In our de-escalation training and workshops your staff will learn to recognize the stages of an escalating crisis and evidenced-based techniques to appropriately de-escalate.

Practical, relevant de-escalation training for staff which is tailor- made for your business.

“Our Occupational Violence and Aggression De-Escalation Training is based on the latest techniques and experienced strategies with an emphasis on techniques that can be immediately used by your entire staff and employees.”

Some key elements of key de-escalation training.

✅ We Educate Staff with an understanding of Fight, Flee & Freeze

✅ Employees spotting danger signs early…

✅ Picturing their body language gestures (what are people communicating?)

✅ Staff safely exiting a situation (3 things never to do)

✅ Improving employee listening skills without the need to make a judgment..

✅ Asking open ended questions

✅ Deflecting the anger

✅ Building rapport with detached empathy techniques

✅ Staff avoid trading blame

✅ Positional bargaining and not being personal

✅ Improved staff awareness and forward planning to reduce and prevent risks

✅ Checkpoint dangerous situations –

front counters, car parks, domestic visits, laneways etc

✅ Eye contact gestures and stance techniques to avoid harm

✅ Teaching staff to use uniform code words to aid in identifying a possible escalation

Our AGKK de-escalation training is proactive and preventative and gives your staff the skills and de-escalation techniques to utilise immediately, when your staff experience aggression or potential violence in their day to day working day.

De-Escalation Training Testimonial

“Our staff and team leaders enjoyed the creativity and new ideas that AGKK de-escalation training provided in how to de-escalate a problem before it could become a major issue. The level of service is so professional and Bernie the director is so passionate about the quality and what he teaches as he understands it is very important as the training helps with the confidence and safety of staff.”

Brightside Fortitude Valley Aurora Brisbane

Benefits of de-escalation Training and Occupational Violence and Aggression training or workshops.

✅ Staff will be educated to Recognize & Respond approximately to violence or aggression in the workplace.

✅ Your staff will learn to recognize the stages of an escalating crisis and evidenced-based techniques to appropriately de-escalate.

✅ The training will be job specific for staff. The custom made de-escalation training being occupational specific provides employees and staff with Practical & Relevant skills they need immediately.

✅ AGKK Occupational Violence and Aggression De-Escalation Training is based on the latest principles in adult learning with an emphasis on techniques that can be immediately used by your entire staff.

✅The training improves staff safety and protection by the practical disengagement safety techniques

✅The de-escalation training and custom made workshops provides your staff with the skills needed to safely recognize and respond to everyday crisis situations.

CONTACT US directly on ☎ 0409474494 or use this inquiry booking form.

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation training for your business, organisation and staff.

Advanced bookings recommended

Reduce anxiety and stress of staff with our de-escalation training and Occupational Violence prevention and Aggression training.

In many businesses and instances, staff have had some close calls regarding occupational violence and aggression, many staff convey they can feel vulnerable to the stress and pressure when they are exposed to angry or sometimes violent customers, clients or members of the community and are usually anxious of what might happen next.

AGKK De-escalation Training - Stop Workplace Threats — AGKK De-escalation Training – Stop Workplace Threats

INCREASE WELLBEING AND CONFIDENCE OF STAFF WITH OUR DE-ESCALATION TRAINING

Imagine the difference if your staff had proven set of de-escalation skills and practical techniques and knowledge of conflict de-escalation techniques that they can use in helping prevent an emergency situation occurring while they are at work.

“Staff and employees feel more confident and in control after the tailor- made de-escalation practical training for businesses and organisations.”

De-Escalation Training Testimonial

“The training workshop on how to de-escalate and collaboration was excellent and the training was tailored specifically to our business and staff needs. We were looking for staff de-escalation training with a tailor-made difference that many other providers could not provide. The three foundational approaches to occupational violence or aggression were logical and easy to understand and remember for our staff and management team. The teaching style made the training impressionable for our staff to get involved and have ownership of improved de-escalation techniques that they can use straight away. I recommend this custom made de-escalation training to organisations and businesses who want to improve the safety and wellbeing of their staff.”

Platinum Security Scott Read

De-escalation training that is easy to understand and implement for staff and businesses.

In our innovative de-escalation practical training these strategies are easy to understand, implement, and your staff are able to apply them effectively as their knowledge and confidence in de-escalation skills grow.

We teach your staff to remain calm and help them stay safe.

An untrained staff member or new employee who has had no de-escalation training can sometimes inflame a situation and make it worse.

We are equip, empower and educate staff with a skills needed to avoid aggressive or violent behaviour.

WE PROVIDE DE-ESCALATION TRAINING THROUGHOUT AUSTRALIA

We provide de-escalation training near me. Yes we provide de-escalation training near you.

We travel all over Australia to deliver de-escalation training to your business and staff.

De-escalation Training, Workshops, Programs, Courses and Occupational Violence & Aggression Training (OVA) throughout Queensland, New South Wales, Victoria, South Australia, Northern Territory, Western Australia, Tasmania and Australia …

✅ De-escalation training Brisbane

✅ De-escalation training Sydney

✅ De-escalation training Canberra

✅ De-escalation training Melbourne

✅ De-escalation training Adelaide

✅ De-escalation training Hobart

✅ De-escalation training Perth

✅ De-escalation training Darwin

De-escalation Training, Workshops and Programs reduces workplace violence

AGKK De-escalation Training - Workplace Training — AGKK De-escalation Training – Workplace Training

CONTACT US directly on ☎ 0409474494 or use this inquiry booking form.

You are most welcome to contact the founder and chief instructor Bernie as he will be the instructor taking the training.

Bernie is always open to discuss your specific objectives and desired outcomes for de-escalation training for your business, organisation and staff.

Advanced bookings recommended

“Positive outcomes for staff, employees and businesses from the de-escalation training.”

What are the positive outcomes from the De-Escalation training and educational workshops for staff in Occupational Violence and Aggression Training for employees businesses and organisations?

Here are some of the positive outcomes for staff and businesses with Occupational Violence and Aggression Training.

The training will aid in safe functional practices and the development of a risk-conscious, preventative approach for staff and employees.

🎯 The training will instil with intrinsic motivation to be proactive and preventative for example assisting staff with increasing their confidence, identifying risks and Deescalating threats.

🎯 Staff will be able to employ passive management strategies of dealing with the aggressive client or person. For example employees will be able to use assertive and affective communication strategies to deter an attacker.

🎯 With the de-escalation training, staff, will be able to apply conflict reduction strategies. For example up-skill employees with conflict resolution and conversation management skills.

🎯 At AGKK de-escalation training for staff we instil positive action principles for businesses to help reduce risks.

🎯 Staff will be able to execute safe functional practices with the violence management business training and personal safety strategies.

🎯 Staff will be able to identify and use strategic de-escalation strategies and responses when dealing with aggressive behaviour and demonstrate personal space safety and spatial proximity awareness.

For example development of procedural avoidance and violent prevention strategies.

🎯 From the defensive tactics education, instruction and training staff will be able to role-play and apply passive defensive tactics and strategies for attack prevention.

🎯 Employees, staff from businesses and organisations will be able to use techniques for passive conflict resolution.

“There is a positive correlation between the de-escalation training, improving self-esteem, team building and the enhancement of positive interaction and the effectiveness of staff thus increasing safety and productivity of employees and businesses.

The De-Escalation training and educational workshops for staff in Occupational Violence and Aggression Training will help staff to plan, prepare and perform in emergency situations thus increasing safety and well-being.”

AGKK De-escalation Training - Brisbane City Council — AGKK De-escalation Training – Brisbane City Council

De-Escalation Training Testimonial

“AGKK De-escalation training have my highest recommendation for delivering high quality practical workshops with outstanding outcomes. Their de-escalation training was specific to our business objectives and positive outcomes for our staff. Before the training Bernie researched and asked questions on what our explicit targeted needs were. This allowed the de-escalation staff training to be focused on the real needs of our staff and what they can and have experienced with aggressive or violent behaviour from people they come into contact with. The workshop was results-oriented with many practical training activities, and Bernie an experienced educator backed these up with a wealth of knowledge and experience to answer questions from staff and provide professional solutions. Bernie’s professionalism and efficiency makes him a pleasure to work with.”

Capital Chemist Canberra Susan Lee

AGKK De-escalation Training - Capital Chemist Canberra — AGKK De-escalation Training – Capital Chemist Canberra

At AGKK de-escalation training we provide training and workshops that will be specific to your business and staff in relation to preventing occupational violence or aggression.

Our workshops or courses in conflict resolution with innovative strategies and techniques in de-escalation will train your employees or staff to be prepared for many situations with their day to day work.

CONFLICT DE-ESCALATION TECHNIQUES AND HOW STAFF CAN USE THEM

The main objective of de-escalation training and techniques is to be aware of how to calm everyone down and come to a calm peaceful resolution. Another purpose of our training of staff is to teach employees how to safely avoid a potentially violent, or uncomfortable situations should someone get out of control with anger or act irrationally.

In our training we identify multiple conflict resolution techniques that staff and businesses can use in many different situations—from dealing with angry customers to strategies in escaping or diffusing possible violence.

SOME DE-ESCALATION TECHNIQUES FOR DE-ESCALATING A CUSTOMER, CLIENT OR ANGRY PERSON

These training techniques can help staff manage many difficult situations with angry or agitated customers. The primary focus should be to safely de-escalate the conflict or potential danger.

1. Teaching staff to stay calm and safe

This is the first and maybe most important step. If there is an immediate threat of violence or danger staff should remove themselves from the danger and seek assistance.

If someone is angry, it doesn’t help if a staff member reacts and get angry, too. It is important for staff to take a deep breath, which helps staff to remain calm and get ready to listen and respond appropriately.

2. An important de-escalation technique is not to blame other people

As a staff member don’t blame the person by reciting business or company policies. Even worse, don’t accuse someone with a “it clearly stated and you should have read that…”.

3. Training staff using de-escalation communication skills to clearly identify the problem or issue with the customer or person

Get the person to work with you by saying, “Let’s try to work this out together.” Ask questions. Show that you are interested in their problem and want to help. You can even ask in a nice way, “I can understand how you feel?” Hear them out and don’t raise your voice etc

4. Training employees if a mistake was made, then this can be recognised

As you are about to take responsibility for a problem, you may want to bring in a manager and explain the situation. If you made a mistake, own up to it. In a customer service situation if what happened was not the way your company usually operates, admit it. Tell the customer you will try to remedy the mistake and make sure it doesn’t happen again.

5. We train employees to be careful how they communicate to help de- escalate the issue or concern

Staff need to choose their words wisely and body language is important so they do not escalate the problem. In our de-escalation workshops we teach these essential skills to staff.

6. With the de-escalation techniques we teach strive to find a solution to the issue

Sometimes the person just wants to vent. Sometimes they want a solution to their problem. If you have the skills to help fix the issue, do your best to solve it. In most instances most reasonable people will appreciate your sincere efforts when you are training to assist them.

A good initial de-escalation strategy is to thank the customer or person

Imagine their surprise when you thank someone for taking the time to bring an issue to your attention. People want to be heard and the easiest thing you can do is acknowledge their problems and their feelings.

Also, if possible get their feedback for how they would solve the problem and mention what kind of follow-up you plan to do.

Following these de-escalation ideas shows the customer that you care about their concerns or issue and want to do what’s right for the customer or person.

Minimizing occupational Risks for staff, employees and businesses with custom made de-escalation training.

The point of de-escalation training is to minimise risk and prevent violence or aggression – otherwise the situation can quickly get of control.

Staff and employees can deal with people who are upset, people who are stressed, people who are angry, people who are intoxicated, and even people who are violent. If staff do not know how to de-escalate, the potential for violence or aggression increases. Many businesses implement de-escalation as part of their safety and wellbeing training for their staff.

Staff should understand these key elements in regard to De-escalation Occupational Violence and Aggression training

Fight, Flight, or Freeze
This response is our body’s way of coping with stress or danger. Look at the following list of flight, fight or freeze responses below, possible signs that someone is no longer feeling safe and might be at risk. This is not a complete list but may help to identify what you should be watching for:

Fight

Crying
Hands in fists, desire to punch, rip
Flexed/tight jaw, grinding teeth, snarl
Fight in eyes, glaring, fight in voice
Desire to stomp, kick, smash with legs, feet
Feelings of anger/rage
Homicidal/suicidal feelings
Knotted stomach/nausea, burning stomach
Metaphors like bombs, volcanoes erupting

Flight

Restless legs, feet /numbness in legs
Anxiety/shallow breathing
Big/darting eyes
Leg/foot movement
Reported or observed fidgety-ness, restlessness, feeling trapped, tense
Sense of running in life- one activity-next
Excessive exercise

Freeze

Feeling stuck in some part of body
Feeling cold/frozen, numb, pale skin
Sense of stiffness, heaviness
Holding breath/restricted breathing
Sense of dread, heart pounding
Decreased heart rate (can sometimes increase)
Orientation to threat

AGKK De-escalation Training - Policy + Plan + Practice = Prevention — AGKK De-escalation Training – Plan + Practice = Prevention

Conflict De-Escalation Techniques are important for staff and businesses.

Certain occupations and staff members are more at-risk and can be exposed to violence or aggression quite frequently.

Many businesses and organisations have staff members and employees who routinely deal with angry customers and things can get out of control quickly which can have a very negative affect on productivity, staff safety and wellbeing.

We teach staff practical de-escalation skills that help in resolving those violent or aggressive situations.

Our conflict de-escalation training improves safety for staff, clients and customers.

Anticipating potential conflict is important for preparedness, and there are many verbal and non-verbal cues to be mindful of as situations unfold.

For recognition, here are some signs of conflict escalation:

A person clenching his or her fists or tightening and untightening their jaw.
A sudden change in body language or tone used during a conversation.
The person starts pacing or fidgeting.
A change in type of eye contact.
The “Rooster Stance” – chest protruding out more and arms more away from the body.
Disruptive behaviors – Such as yelling, bullying, actively defying or refusing to comply with rules.

So what can Employees do in order to help de-escalate a conflict situation?

Here are some tips, and remember, this isn’t a step by step list, but rather a menu of options that may prove useful for staff and employees.

De-escalation techniques for staff and businesses

🎯 First, calm yourself before interacting with the person.

🎯 If you’re upset, it’s only going to escalate the situation.

🎯 Calm down and then begin to look at the situation and how you can intervene safely.

🎯 Take a deep breath.

🎯 Use a low, dull tone of voice and don’t get defensive even if the insults are directed at you.

AGKK De-escalation Training - Prevent Violence & Aggression — AGKK De-escalation Training – Prevent Violence & Aggression

Becoming aware of your situation is also critically important. This can include:

Other people in the room,
Objects; such as chairs, tables, items on a table, and the space around you, like exits or openings, and if you are blocking the person so that they are made to feel trapped.

Try to look as non-threatening as possible.

Appear calm and self-assured even if you don’t feel it.
Maintain limited eye contact and be at the same eye level. Encourage the customer to be seated, but if he/she needs to stand, stand up also.
Maintain a neutral facial expression.
Place your hands in front of your body in an open and relaxed position.
Don’t shrug your shoulders.
Don’t point your fingers at the person.
Avoid excessive gesturing, pacing, fidgeting, or weight shifting.
Maintain a public space distance, which is 2 metres or more.

Make a personal connection. Something as simple as asking, “What’s your name?” can diffuse a situation quickly.

People respond positively to their own name and can make the dialogue more personal.

Listening to the persons concerns. – Acknowledge the other person’s feelings without passing judgment on them.

Empathy needs to be shown during conflict situations. Even if you do not agree with the person’s position, expressing an understanding why that person feels a particular way will help resolve the conflict.
Clarifying, paraphrasing and open-ended questions all help to ensure that the person is aware you have understood their frustrations completely.
Ask to take notes.
Ask for their ideas or solutions.
Help them talk out angry feelings rather than act on them.
Shift the conversation to the future, create hope, and you make yourself less threatening.
Using “what” and “we” helps include the person in those future plans.
Get them to say yes.
It is very hard for someone to stay angry towards you if they are agreeing with you.

If the situation feels unsafe, leave and call for help.

No person, group, or set of conditions can guarantee that a conflict will proceed constructively.

If de-escalation is not working, stop!

If the situation feels unsafe, leave and call for help.

Remember to be patient, calm and aware of the situational surroundings should a conflict arise in your workplace.

Staff should always have a plan to disengage from danger and how to escape.

Our tailor- made de-escalation training helps staff build confidence and have the necessary skills to prevent, deal and diffuse occupational violence or aggression while they are performing their day-to-day work.

Conflict Resolution and De-Escalation training Skill workshops and programs for staff and employees

We teach staff to recognise the Early Warning Signs of Occupational Violence or Aggression and train employees how to de-escalate safely.

AGKK de-escalation training teaches staff how to detect and prevent aggression or danger

Aggressive behaviour usually seems to come out of nowhere.

But if staff are properly trained, oftentimes they may be able to detect small warning signs, that can indicate an angry person is about to become a safety risk.

We train staff to identify those early warning signals and the different types of aggression so they can prevent a workplace situation getting worse.

AGKK de-escalation training teaches staff how to Remain Calm

Our custom made de-escalation workshops help staff be professional and rational in stressful situations.

This de-escalation training will help employees learn self- regulation techniques to keep their mind rational, functionally engaged so staff can neutralise the risk and not escalate the situation with their own anxiety.

AGKK de-escalation training teaches staff strategies in how to communicate effectively

When a customer or person is in a combative state, they are difficult to connect with emotionally. Specific de-escalation approaches are needed for staff and businesses in order to handle this sensitive situation properly. We teach staff the skills needed for communicating effectively so they can extinguish the threat and connect with the aggressive individual on a calmer basis.

De-Escalation Training for Staff Workshops Involves:

This tailor-made business specific occupational de-escalation training workshop helps those who face emotionally triggered individuals regularly or those who want to be prepared in the event of a unique, stressful situation. The two hour intensive workshop provides staff, employees and businesses with the following conflict resolution and de-escalation skills:

Staff recognizing early warning signs of aggressive behaviour from customers, clients or people before it escalates
Staff managing their own emotional needs and how to remain safe
Staff learning how to slow down intense emotional reactivity
Staff be able to employ techniques for calming individuals and oneself
Employees learning and be able to apply proven techniques in utilising the proper body language, tone, and phrasing to de-escalate the situation
Staff being able to prevent, cope and handle intense situations with the priority of keeping everyone involved as safe as possible.

There are many benefits of De-Escalation for staff, employees and businesses.

All staff are occasionally presented with unpredictable situations that could feel overwhelming or dangerous. Emotions understandably run high when staff feel that their needs, feeling, or safety or the safety of those around you is in endangerment.

“AGKK de-escalation training teaches staff clear and straightforward tactics that can be practiced and easily recalled in stressful situations. The skills are easy to remember, and in our training we practice them through purposeful role plays, so staff have the skills to realistically apply them while they are doing their work.

Staff and businesses benefit from De-Escalation Training
De-escalation training can benefit employees of any office or industry. At AGKK de-escalation training we design custom-made de-escalation workshops for business managers, team leaders, shop assistants, university lecturers, school teachers, customer service agents, security officers, police officers, event managers and staff, or any client services professionals who handle live, face-to-face interactions with the general public.

For all staff and employees, conflict resolution and de-escalation skills can be useful for preventing and handling unpredictable situations where individuals may be unexpectedly triggered or chronically aggressive.

“In our de-escalation training we improve the safety responses and wellbeing of staff and the many people they deal with. “

How does the de-escalation training workshops have a positive Impact on staff Work Life?

Within the workforce, having conflict resolution skills and de-escalation techniques to help prevent conflicts makes for better management and a safer workplace community for employees.

Having a employee in a position where they are able to identify verbal conflict and de-escalate situations in the workplace while responding appropriately makes for a more cohesive and productive environment.

Preventing occupational violence or aggressive incidents quickly and being able to advance solutions which de-escalation practices will lead to greater safety, wellbeing of staff and the effectiveness of employees in the business and workplace.

Staff can experience conflict and possible violence in face to face occupations or high intensity jobs, having this occupational specific de-escalation training and knowledge is pertinent to work life for employees.

There are High Conflict Careers or jobs

There are many types of occupations that are high intensity and often contain the need for aggression management and the need for violence prevention that vastly benefit from our AGKK de-escalation training.

Some of these jobs include law enforcement officers, healthcare workers, pharmacists, school teachers, therapists, and other jobs that include dealing with crisis situations.

Having staff and employees with the ability to grasp a better understanding of the core principles of the teachings and practices of de-escalation training can make the workplace safer.

Knowing how to both communicate with these unique techniques to make the worst of situations successful is not only easier but also better for aiding the person in need.

Many businesses and organisations like to contract external trainers in de-escalation training and workshops.

At AGKK de-escalation training we bring a valuable real experience and innovative perspectives to the training of staff that internal trainers do not always have when dealing with occupational violence or aggression.

Businesses who invest in our services with de-escalation training allows their staff and employees to lead with better verbal de-escalation communication and improved outcomes in crisis situations.

The de-escalation training helps advance greater safety to all parties involved within potentially dangerous incidents or workplace situations.

Experienced delivery in De-escalation Training, Workshops and Programs

A Few Techniques for Successful Verbal De-Escalation for staff and businesses

Verbal de-escalation training gives staff the tools necessary for resolving conflicts quickly and effectively. And while de-escalation tactics naturally vary depending on the situation and people involved, there are numerous general tips to keep in mind:

At AGKK de-escalation training we refer to staff should have a tactical mindset:

Be Respectful of Personal Space: Staff need to remain aware of your proximity to others when utilizing verbal de-escalation techniques, as standing too close can appear threatening. Those you are working with might view your stance as intimidating and become even more upset. Maintaining healthy distances shows respect and helps reduce anxiety in those who are angry, confused, or otherwise distressed.
We teach staff skills to stay Mindful of Body Language: Through the de-escalation training we show staff how to make a habit of observing body language in situations where emotions are heightened. It can help staff determine what to say or do next, such as speaking in a soft voice to someone who is pacing out of agitation. In our de-escalation training employees learn to stay aware of their facial expressions, movements, and gestures. When staff recognise these are non-verbal forms of communication that are very important to assist or have a negative impact a difficult situation.
We educate staff to Avoid Judgement and show empathy: In our verbal de-escalation training for staff we teach staff to remain non-judgemental and empathetic. Even if staff do not agree with the people they are working with, it is important to keep their feelings in mind. We teach staff to think about the situation from the other person’s point of view and how it might have led to their current mindset. People generally react positively when they do not feel judged harshly, and are more willing to open up and resolve unpleasant situations.
We teach staff skills in Positive Self-Talk: we teach strategies for staff to remain calm and reasonable by thinking positive thoughts. My communication skills will help,” and “I can handle this situation easily thanks to verbal de-escalation training.” Doing so prevents staff own emotions from running high and possibly making the problem worse. If employees stay calm, those who are upset will find it challenging to maintain their same level of anger or irritation.
We educate staff to have a solution based approach. Talk about how you want to work together to solve the problem and are here to listen and help.
We train staff to Allow for some silence: as they give people time to reflect on the situation and their own communication skills. Using silence as a de-escalate tactic subsequently helps individuals take a few breaths instead of raising their blood pressure further.
We teach staff to Provide Positive Choices for the angry or upset customer.

CONTACT US directly on ☎ 0409474494 or use this inquiry booking form.

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation training for your business, organisation and staff.

Advanced bookings recommended

“Verbal de-escalation training is important for all staff and businesses.”

Our de-escalation training helps staff feel prepared to prevent and take on many difficult issues with customers, clients or other people.

You are most welcome to learn more about our tailor-made de-escalation training that will support your staff, business or organisation.

STRATEGIES AND SOLUTIONS FOR OCCUPATIONAL VIOLENCE & AGGRESSION

AGKK De-escalation Training - Empower Train Perform — AGKK De-escalation Training – Empower Train Perform

Employee, staff and business de-escalation Training

As a employee or business owner professional, every day at the workplace presents new encounters, situations, and challenges. You may find yourself dealing with angry, hostile, or noncompliant behaviour every day. Your response to this defensive behaviour plays a critical role in determining whether or not the incident will escalate into a crisis situation.

DE-ESCALATION SKILLS TRAINING

AGKK De-Escalation training is a specialised in providing intensive training 2 hour workshops or programs that teaches staff how to manage interactions with individuals who are angry, emotionally escalating and/or in crisis, and how to be a more effective communicator to de-escalate or prevent violence or aggression. The mindful de-escalation tactics taught are based on proven experienced real life solutions that have more positive outcomes for staff and businesses.

In our intensive two hour workshops staff learn specialised active de-escalation skills and other techniques, employees are introduced to violence or aggressive behaviour de-escalation in a practical and interactive format which are stimulating and captivating for staff members.

In the de-escalation training staff are shown important safety considerations for in situations where an individual engages in threatening or aggressive behaviours.

At AGKK De-escalation training our workshops and program includes strategies on how staff can:

🎯 Use high-level active listening skills to establish rapport and diffuse potentially dangerous situations with customers

🎯 Identify the emotion(s) of the individual and use appropriate de-escalation communication techniques and show empathy to reduce hostility and aggression.

🎯 Create a joint problem-solving environment and a win-win solution based approach.

“AGKK de-escalation training provides strategies and techniques for all employees, from frontline and sales teams through to reception and support staff. “

These strategies and techniques are custom built for your business and focus on de-escalation, Enhanced Safety, and Security consciousness of both staff and customers or clients with functional and experienced de-escalation and crisis prevention approaches.

AGKK de-escalation training workshops and programs are custom made and designed to prevent violent or aggressive behaviours and improve safety and help control and manage risk behaviours:

Prevent escalating behaviours
Intervene and de-escalate risk behaviours
Reduce aggression or violence from customers, clients, patients or members of the public.

At AGKK de-escalation training we are conscious to aid in the wellbeing of staff and others with our person-centred approaches. The tailor-made workshops for businesses and organisations is the perfect solution for staff and professionals working in education, social care, healthcare, hospitals and clinical facilities who need to prevent and/or intervene in crisis situations. In our de-escalation training our main focus is prevention, safety and wellbeing of staff, clients and customers.

Staff learn proactive de-escalation skills as well as disengagement techniques to help maintain safety.

We also can provide Business and Corporate Self Defence Workshops and Training for Staff, Employees

We provide specialised Self Defence workplace training and corporate Self Defence workshops that can be structured specifically to the requirements of your workplace and staff members.

AGKK workplace Self Defence delivers comprehensive Self Defence training for police and law enforcement, healthcare workers, nurses, ambulance officers, doctors and the corporate sector.

As experienced Self Defence practitioners we recognise that the threat of violence is unique for each business and our training packages reflect this, covering aspects of Self Defence training including weapons prevention training, road rage Self Defence, Self Defence training for both men, women, and children and programs that teach methods for dealing with aggressive people.

Key Features & Benefits of our custom made de-escalation training

✅ Recognise & Respond to Aggressive or Violent Behaviour.

Staff learn simple and effective behaviour assessment and decision-making skills to ensure escalation is avoided.

When faced with Occupational Violence and Aggression it can place staff or others at risk of injury, employees learn how to focus on proven de-escalation techniques and disengagement safety techniques to improve care, welfare, safety and security for all in a business or work environment.

✅ Staff learn Safe Physical disengagement techniques.

Our proven de-escalation methodologies approach has been used by staff, employees, businesses and organisations used for over 25 years throughout Australia.

Bernie founder and chief instructor travels all over Australia to teach these proactive, effective de-escalation strategies for staff, in tailor made two hour intensive workshops, with a proven track record to a vast array of businesses and organisations.

The de-escalation workshops trains staff to respond to crisis situations with a focus on prevention using verbal de-escalation skills and strategies.

In our AGKK de-escalation training and Occupational Violence and Aggression training employees learn to recognise signs of distress and gain a broad range of strategies to help them intervene early to prevent conflict and escalation. The de-escalation training has an emphasis on practical simple strategies that can be immediately used by your entire staff.

Advanced bookings recommended

CONTACT US directly on ☎ 0409474494 or use this inquiry booking form.

You are most welcome contact us for more information on staff de-escalation training

If you have any questions about how can we help your business or organisation with de-escalation training services or want to chat about your specific situation, we are always here to help you and your staff.

You can reach Bernie directly on 0409474494 or click the inquiry button here.

Here at AGKK de-escalation training we help businesses and organisations all over Australia.

You are always welcome to make an inquiry 7 days per week.

In your business we train staff members with de-escalation strategies in what to do if a customer or person continues to be aggressive or angry. What do your staff members do if the problem or issue continues to escalate?

Always safety first for staff.

If a staff member suspects the person or customer may turn violent, we train them not to put themselves in a situation where they may be harmed.

If the person stays angry but rational, calmly use the de-escalation techniques such as a cooling off strategy to move forward positively.
We teach staff to take control of their emotions and maintain professional decision making. The customer may sometimes taunt employees or call them names we teach de- escalation strategies to keep staff cool headed.
We convey to staff not to yell at the customer and never put their hands on someone.
We teach staff how to keep their distance and always have spatial awareness to maintain safety.
Staff learn strategies not to provoke the customer when the person is agitated.
If the de-escalation is not working we educate staff to move to a safe area and call for assistance.

When staff learn de-escalation strategies to stay calm, listen to the person, and work together on a reasonable solution, staff can de-escalate most conflicts and prevent workplace violence, aggression or conflict.

DE-ESCALATION TRAINING WORKSHOPS AND COURSE OVERVIEW

We deliver innovative tailor-made de-escalation training:

Experienced, proven performance delivery and training in De-escalation Training and Occupational Violence Aggression prevention. The training will be specific to the working environment for staff. Courses are educational and practical. Delivery of training is concise, enjoyable and interactive, with role playing workplace scenarios.

We take the safety and well-being of your staff extremely seriously and the preservation of your business or organisation.

We provide experienced, practical and easily understood, preventative strategies in providing the best training to aid in employees keeping themselves safe from both verbal and physical aggression.

Duration:

This de-escalation course and training workshops is available as a intensive TWO HOUR workshop or a half-day or full-day course. This course can be adapted to fit with your timeframe.

With refresher courses recommended.

Delivery:
This can be delivered both in-person, at your organisation or venue.

Locations: Training based throughout Brisbane, Queensland, and Australia Wide – Usually conducted at your workplace or a location can be organised by AGKK.

Target Audience:
Frontline staff and managers facing aggression, conflict or violence.

Group Size/Capacity: usually up to 50 people for each training de-escalation workshop.

Investment/Cost: Upon request and to be discussed based on your needs and training requirements.

What To Wear: Comfortable and appropriate clothes suitable for daily work.

Advanced bookings recommended

CONTACT US directly on ☎ 0409474494 or use this inquiry booking form.

You are most welcome to contact Bernie today to discuss your specific objectives and desired outcomes for de-escalation training for your business, organisation and staff.

We offer in-person De-escalating conflict techniques Courses, programs, and workshops run by expert trainers to businesses and organisations across Australia. Our programs are available in Melbourne, Sydney, Canberra, Adelaide, Brisbane and other areas of Australia.

Advanced bookings recommended

CONTACT US directly on ☎ 0409474494 or use this inquiry booking form.

You are most welcome to contact Bernie to discuss your specific objectives and desired outcomes for de-escalation training for your business, organisation and staff.

Call Bernie Shihan on:
0409 474 494

De-Escalation training and workshops for businesses and organisations

We also can provide Business and Corporate Self Defence Workshops and Training for Staff, Employees

Make A Booking